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Snapchat Update Creates Better Customer Service Opportunity for Brands

by lotus823 Staff

May 9, 2014

Recently, Snapchat updated its platform with a fresh new look and advanced messaging features. Now available to all iOS and Android users, the newly updated app now allows users to...

Marketing

Keeping Consistent: Customer Service on Social Media

by lotus823 Staff

February 26, 2014

Over the past few years, users have learned that social media is not only a platform to keep in contact with family and friends, but also a means of direct...

Marketing

Ensuring and Improving Brand Customer Loyalty Like Birchbox

by lotus823 Staff

September 27, 2013

First and foremost, lets define what customer loyalty actually is. According to Business Broadway Editor, Bob Hays, “Customer loyalty is the degree to which customers experience positive feelings for and...

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customer service

Ensuring and Improving Brand Customer Loyalty Like Birchbox

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