Ensuring and Improving Brand Customer Loyalty Like Birchbox

Ensuring and Improving Brand Customer Loyalty Like Birchbox

First and foremost, lets define what customer loyalty actually is.  According to Business Broadway Editor, Bob Hays, “Customer loyalty is the degree to which customers experience positive feelings for and exhibit positive behaviors toward a company/brand.” Sounds simple enough, right?  Now consider how many brands are out there that are competing for your customer loyalty….

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